Will I have a different person looking after me each day?
A. There will be a team of carers assigned to look after you during your stay at Broad Oak Manor. It is not possible for only one person to care for you as your care will cover 24-hours a day seven days a week. We will ensure that you are introduced to all those who will be taking care of you.

Q. Who will be responsible for my nursing care?
A. The nurse in charge of each shift will ensure that you receive the care as written in your care plans. The care plans are designed by the Matron and the nurses in conjunction with you. With your permission, relatives or friends may also be involved in the development of the care plans.

Q. What is a key worker?
A. A key worker is a named member of staff who has a central role in respect of a particular resident. During the early stages of residency, the key worker should spend sufficient time with the new resident to assist with settling in and for establishing and maintaining an appropriate relationship with the resident.

Q. What kind of meals will I get? What if I only have a small appetite? What if I can only eat certain foods?
A. There is a menu displayed in the catering section which should give you some indication of the food available. We can cater for all types of diets and our chef will meet with you and ensure that portions are suitable and that we are able to cater for your likes and dislikes.

Q. If I become unwell will I be able to see a Doctor? Will I be able to keep my current Doctor?
A. A Doctor visits the Nursing Home weekly or more often if required. Should you be unwell a Doctor would come out to see you. If you live locally you will be able to keep your own Doctor but if you are no longer in their catchment area you will need to register with a Doctor in this area.

Q. What can I bring into the Nursing Home?
A. You can bring with you those things that will make your room personal and that will make you feel at ease. Small items of furniture may be included but they must meet the British Safety Standards for such items.

Q. What are the visiting hours? Are there limits as to who can visit?
A. There is no limit to visiting hours but we do request that visitors take into account the wellbeing of the patient when they visit. It would be advisable to check with the Matron before bringing babies into the Nursing Home.

Q. When do I have to get up and go to bed?
A. As part of your care plan times for rising and retiring will be decided and recorded. Many people have open times for these activities and they select on a daily basis what they wish to do.

Q. Do I have any say in who is providing my care?
A. You will always be able to have a female or male carer if that is your choice. If for any reason you do not wish to have a particular person care for you then you can discuss this with the Matron and she will ensure that appropriate carers are providing your care.