Testimonials from Residents

I have been met with great kindness since moving to Broad Oak Manor, both from the cheerful staff and my fellow residents.
I enjoy taking part in the many events which the staff organise including afternoon quizzes, exercise class and the cheese & wine evenings.
Ellen Strong

Cleaner and laundry very efficient and helpful. 24 hour care, people calling in to check on us. Dining room excellent. Birthday event brilliant. Superb response to a fall. Approachable staff. What needs doing it’s done regularly, feel safer and secure living at Broad Oak Manor.
Terry & Norma Burrough

Enjoy the social activities, coffee morning, film afternoon, nice to socialise with other residents at Broad Oak Manor. Kitchen produces lovely food, lunches and buffets. Had nothing but friendship and help living at Broad Oak Manor.
Margaret Read

I am extremely satisfied with my life at Broad Oak Manor. Four years after becoming a widow I decided that my house was far too large – it had four bedrooms, the garden large also and all of these areas required constant attention. It began to worry me and I became unwell. A decision had to be made and Broad Oak Manor was the answer – no stairs, pleasant situation, help available when required – what could be better. My finances were looked into and my family agreed that here was the solution. I have my independence and also have people around me when I want company. Everyone is kind and helpful. I do wish to change anything.
Denise Morris

Testimonials from Relatives

My mother Margaret had a stroke 15 years ago and from that time has had difficulty in walking and with arm movement. She moved to Broad Oak Manor in November 2009, unfortunately my father (whom she had, with difficulty, been mainly caring for) was quite ill and hospitalised and so he never joined her in their new home.
Margaret is very determined person she will always do as much as she can without asking for help and is currently fairly independent at Broad Oak Manor; she needs a stick to move around in her bungalow and if outside a tri walker. She enjoys the company of her neighbours who all have old age and ailments in common. Walking down to the main reception area for a coffee and chat, or to use the exercise equipment is very nice and the Minibus shopping trips allow her to buy and cook or heat her own choice in food.
From the whole family’s point of view, we have peace of mind that there are always staff available (residents have an alarm round their neck to alert staff if there is no one visible), also that she is basically independent living in her own home, has company and is not confined, she would not be able to live like this without the staff and facilities and services at Broad Oak Manor.
Richard John Read (Margaret Read’s Son)

Mum moved in to an assisted living property just over 2 years ago. The property has been thoughtfully designed with under floor heating throughout which keeps everywhere warm and comfortable, even in the coldest weather. Assisted living is an ideal option since it enable Mum to maintain significant independence but in an environment with a reassuring and supportive infrastructure should it be required. The Broad Oak complex is unusual in using the converted barn as a communal area containing the very popular coffee room where fresh cake is provided daily.
Pete Strong (Ellen Strong’s Son)

Dear Jessica,
I am writing on behalf of Jean’s family to thank everyone at Broad Oak Manor for the care given to our Mother, Jean Roberts.
Moving from her home in Essenden was a big step for Mother but your team helped her adapt to her new life and circumstances. We always had confidence that she was being well cared for, with both compassion and expertise.
Senior staff kept us informed of changes in her condition or explained why they felt the doctor should be called or new medication prescribed. We were, as Jean was, very pleased that you took the approach that Broad Oak Manor was her home and that she should be enabled to stay with you until the end.
Mother always said that you need a good sense of humor when you were old and it was good to see and hear examples of staff teasing her (appropriately) and sharing a joke.
We would like our thanks would be passed on to the caring staff and also the catering and housekeeping teams. Bill and Lorette are giving thought to practical ways in which we might show our appreciation.
It was good of Numer, Posy and Madeline to come to the services last week – we really appreciated it.
With best wishes and thanks to all at Broad Oak Manor!
Martin Roberts

To all the Staff at Broad Oak Manor,
Please accept this as a small gift to show our thanks, for the wonderful way in which you all cared for Daphne during the last weeks of her life.
We could not have asked for better care and environment for her, also for all our family, who were made to feel cared for and welcome during all our visits.
Again thank you all!
Neville, Helen and Jan

I cannot believe that it is nearly 6 weeks since my Mother, Barbara, left Broad Oak!
It has been a very difficult time but she has finally settled into her new home but misses you all very much.
We both would like to thank you all so much for the care and kindness given to Barbara during her 10 years with you and we know that her great improvement was due to her being there with you and previous nurses and carers after her stroke.
We would like to wish you all well and hope to see you soon again one day. With thanks and best wishes.
The Clark Family

In November 2012 my mother suffered a severe stroke and was admitted to our local hospital. She was frail, not eating or drinking and would only communicate with her family; she had more or less ‘shut down’ and as a family we were desperate for support. Doctors, Nurses and Specialists had given my mother up to 6 weeks to live and we were told that we would be unable to provide the care she so desperately needed at home, this to us was heartbreaking.
On a visiting trip to the hospital my conversation of distress was overheard and a stranger recommended that I moved my mother moving to Broad Oak Manor Nursing Home, as a family we have never looked back and I cannot thank this stranger enough.
Within 2 days of me enquiring into the vacancies at Broad Oak Manor my mother was assessed and settled into her new home.
The improvements made in my mother’s health since her move to Broad Oak Manor have been phenomenal allowing her to spend quality time daily with her loved ones, enjoying her life and reminiscing over the years that have passed. Her wicked sense of humour has returned and she thrives in her environment, making her own decisions which we did not think would be possible. A grade 4 pressure sore that my mother had on her admission to Broad Oak Manor has been reduced to a grade 1 with the support from the nurses and carers and the 6 week life expectancy has soon turned into nearly 18 months and we look forward to mother being here for many more.
As a family we have no worries leaving after a visit, the nurses and carers are exceptional and to know that our mother is being looked after so well means everything to us. Not only have we grown fond of all of the staff at Broad Oak Manor but the communal facilities are also brilliant when leaving mum to rest during our visit, every day we are greeted by the smiling faces of the assisted living residents in the coffee shop and take a walk around the beautiful grounds.
My family and I could not wish for my mother to be in a better home and would highly recommend Broad Oak Manor to anyone considering caring options for a loved one or themselves.
A Resident’s Relative